CL
Catherine L

1 reviews | Active since Apr 2013

12 May 2017, 19:30

charged to Rica

<p>So I had to go Rica a new sim card, and my local shop at scottburgh charged me!!! this is a legal requirment and they charged me! even vodacom customer care couldnt completely agree with this. </p> <p>The took my money and wouldnt give me a receipt, leading me to beleive that this is under the counter and they are only charging some people they decide to charge.</p> <p>This is not the policy and I want a refund</p>

0
Replies (2)
Vodacom
Vodacom's reply13 May 2017, 07:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 May 2017, 06:47
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

You may also review your posting on Hellopeter.

Kind Regards,

LA
Vodacom Consumer Website Team