Charged R75 & forced into circles for a simple R25 eSIM setup – Zero Support from Vodacom

I bought an eSIM online directly from Vodacom, expecting a smooth setup. However, both the provided QR code and the manual configuration completely failed to activate.

When I went into the Windermere Vodacom store to get assistance, the in-store agents had no idea how to assist or resolve the issue, leaving me no choice but to leave empty-handed.

I then phoned the Vodacom call centre, where I was told that Vodacom does not allow direct online eSIM setup for my profile and that I had to purchase a physical SIM card first and do a SIM swap/conversion. This vital requirement is nowhere to be found in their marketing or online purchase flow.

I followed their advice, paid an extra R25 for the physical SIM, downloaded the VodaPay app, and submitted everything following the in-app prompts. The app indicated I should wait. The next day, still nothing was working—no active connection, no eSIM.

When I followed up with both the store and the call centre, I was told I need to pay another R25 to try again.

I am now stuck with no working eSIM, hours of wasted time, zero resolution, and I am being expected to pay R75 for something clearly advertised as a R25 service. Vodacom’s system failure, total lack of staff training, and hidden processes are completely unacceptable.

I require Vodacom to:

Immediately activate my eSIM on my device without further delay.

Refund the additional fees I was forced to pay due to their system and staff errors.