1 reviews | Active since Nov 2017
Charged R599 for promotional data
I upgraded my contract last year December. The new contract started 1st January 2018. I chose the smart s top up on a J7 pro. The deal had 10gb promotional data for the first month. Now when I checked my bill they charged me R599 for the 10gb data. How can I pay for something that is on promotion and part of the deal when the deal stated that the 10gb is for the first month and it's free??
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. You may review your rating on the Hellopeter website.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Good day,
As per our telephonic discussion, this query has been resolved. You may review your rating on the Hellopeter website.
Please accept our apologies for any inconvenience caused.
Regards,
RM