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Aadil D
1 reviews | Active since Sept 2015
01 Oct 2024, 12:06
Charged R1242.71 to cancel a contract after signing a quote that showed I wouldn't be charged for the cancelation(R0.00)
I followed all the steps to cancel my LTE contract with Vodacom and accepted the quote that showed that I would not be charged for the cancellation however Vodacom had charged me R1242.71 this morning via debit order. I have emailed Vodacom but have not received any feedback from them.
I will be escalating this further.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Oct 2024, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Oct 2024, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Aadil D's updateReviewer Update
02 Oct 2024, 09:48It's been more than 24 hours since I've emailed vodacom and my email has not been acknowledged as yet. I received your response on this platform but no conduits have contacted me as yet.
Please provide me with a reference number for this complaint.
Please provide me with a reference number for this complaint.
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Aadil D's update02 Oct 2024, 09:48
Reviewer Update
It's been more than 24 hours since I've emailed vodacom and my email has not been acknowledged as yet. I received your response on this platform but no conduits have contacted me as yet.
Please provide me with a reference number for this complaint.
Please provide me with a reference number for this complaint.