nP
nokuthula P

1 reviews | Active since Jul 2012

06 Jun 2017, 10:43

charged R100 for debit order unpaid

<p>i spoke to tebogo to reload my debit order and he advised me that a charge R100 for my debit order that came back unpaid and will reload it but he couldnt explain why that R100 is going to be charged on my next subcription, my bank already charged me for the unpaid debit order and its not R100 this is day light ******* no bank even charges you so much for a unpaid debit order and vodacom want to charge me almost same amount that ridiculous. </p> <p>the contract i took no one told me about penalty fees and the statement its not ADVISED THERE</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jun 2017, 11:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team