JK
Johannes K
1 reviews | Active since Dec 2012
01 Nov 2021, 11:52
Charged out of bundle, though not connected
I've reduced my monthly contract to save money, but continually need more data, so I buy more. Unlike in the past (just months ago) Vodacom doesn't send me notifications that my bundle is about to expire. It just cuts off and wipes out the data. The issue is that I suddenly get SMS notifications that I'm being charged out of bundle, with no notification that this was about to happen (as my data bundle had been cancelled/duration expired). Even worse is that the out of bundle costs keep increasing, even after my mobile data had been switched off and I've been connected to Wi-Fi (not Vodacom Wi-Fi). I suppose it can be a delayed notification, but doesn't foster more trust in the network and company.
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Replies (1)Vodacom's replyOfficial
01 Nov 2021, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
