1 reviews | Active since Mar 2015
Charged out of bundle rates for data not used.
On Friday the 27th of March 2015 is was charged almost R1000 for data use while maintaining a positive data bundle balance. I have a very clear history with Vodacom of never really exceeding 250mb data usage a month and maintaining a positive data balance to avoid charges . I have access to free WiFi day (at work) and night (at home) and I also had an active data bundle at the time with data available. I bought a further 1 gig at seven thirty Friday evening when I noticed my WiFi at home was not working and I decided to use my phone as a portable WiFi hot spot. My data bundle was running low (my Vodacom App show 90mb available at this time) so I topped it up. My data never went to zero to justify the out of bundle charge and the streaming only used about 300mb. I don't want anything for free, I just want my bill to be set back to where it was before the charge, R508 or there around + R150 for the 1gig data bundle. Please help.
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
