1 reviews | Active since Nov 2016
Charged out of Bundle Rates but still have In Bundle Data
<p>As soon as i get a sms to say i am almost out of data i log on to My Vodacom and load a data bundle. I just went onto the My Vodacom app and was shocked to see my bill at R2586.05 I phoned into vodacom (Reference 1_ ********** 7) only to be told that i am being charged out of bundle rates.... but wait for it... i still have data 1.39Gigs. How is this even possible. I am extremely angry !!! No SMS was sent to me and i am always purchasing data to avoid out of bundle charges!!!! Thank you Vodacom for rewarding my loyalty!!! So mad!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
