Charged old & new handset installments after upgrade
<p>I upgraded my contract in August (online via www.vodacom.co.za) after checking my upgrade status and finding I was eligible.</p> <p> </p> <p>Now I've received my statement and see I've been charged two separate "handset installments" for both my old contract and my new.</p> <p> </p> <p>This was never brought up with me during any of the online processes, nor any of the telephonic. The previous time I upgraded this was not the case.</p> <p> </p> <p>I don't think this is acceptble. I would have waited until my original contract had ended if this issue been brought to my attention at the time.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
