1 reviews | Active since Sept 2016

04 Sept 2016, 19:33

Charged old & new handset installments after upgrade

<p>I upgraded my contract in August (online via www.vodacom.co.za) after checking my upgrade status and finding I was eligible.</p> <p> </p> <p>Now I've received my statement and see I've been charged two separate "handset installments" for both my old contract and my new.</p> <p> </p> <p>This was never brought up with me during any of the online processes, nor any of the telephonic. The previous time I upgraded this was not the case.</p> <p> </p> <p>I don't think this is acceptble. I would have waited until my original contract had ended if this issue been brought to my attention at the time.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team