Charged more than was promised on Upgrade

<p>I did a upgrade on one of my contracts in May, when the upgrade was done I was told that the screen protection cover is included in the installment, when I received my Statement it was a different story - I was charged R80 extra and also they have never taken off the Blackberry fee - that was also extra - and I don't even have a blackberry anymore. Vodacom is so sly, I receive my Statement and invoices per contract per email, but the incoive for this contract was not on my email this time, only the overall statement and my other invoices for my other contracts, but the one I query is totally left out in my email. I had to go to my vodacom website to try to figure out where all the extra charges is from. I want a refund for the screen protection - that was suppose to be part of my installment and also a refund on the blackberry charges - Vodacom was suppose to take it off the moment my upgrade was done. I feel it was all a money making sceem and not honest.</p>