CHARGED MORE THAN STIPULATED AMOUNT

Item: Vodacom
Rating: 1
Author: Savannah Chante' Govender

I have a fiber account with Vodacom and they are charging me more than double than what my contract stipulates. I try to get assistance but I keep being told to call customer care. When I do, there is no one who can assist me! I am tired of the service that Vodacom provides! This is unacceptable!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

14 Jun 2023, 10:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Jun 2023, 10:23

Official