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RN
Rabelani N

1 reviews | Active since Sept 2009

24 Nov 2020, 19:06

Charged more than my agreed contract amount

I moved from my previous contract to a new one on 1 November. I signed up for a top-up package for R125 airtime and 10 gig of data @90% discount for a combined cost of R118.00 per month. So far, I’ve received 7gig of data that was supposed to be prorated for November since I didn’t receive the promised data until my 2nd complaint for not having received the data until well into the month on November. I still have about R35 of airtime available and yet the cost of calls is being added to my account, which isn’t supposed to happen as I still have airtime available and I’m on a top-up contract and not open line. In addition to this, the cost of SMSes is being added to my bill as well. Upon calling in to query this I’m told I’m both on an open line and on a hybrid contract for the same number. The only cost I’m supposed to pay Vodacom is R118.00 a month and when I run out I should just top up. I currently have a running balance of just over R170. I’m not paying a dime over R118.00 which I agreed to. Fix this.

0
Replies (9)
Vodacom
Vodacom's reply24 Nov 2020, 21:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RN
Rabelani N's update26 Nov 2020, 17:38
Reviewer Update
Despite promises for someone to call me, I’m yet to receive any calls. In addition to this, despite having airtime, I can’t make any outgoing calls as I’m getting messages that I have no airtime and being prompted to load airtime.

Please resolve this urgently.
RN
Rabelani N's update30 Nov 2020, 11:06
Reviewer Update
This is still not resolved. Despite promises to resolve this, I still can’t make any calls (automated message says I’ve reached my call limit) although I have airtime. The consultant that called me on Friday even tried loading airtime and although that reflects, the problems prevails. In addition to that, I can’t go online despite still having 4.75g of data still available. I’m forced to rely on my home WiFi connection for any connectivity. The consultant said he would escalate this issue and I would receive a confirmation of that and this has still not happened. I’ve only received the escalation notice for the billing issues, which have also not been resolved. I really don’t understand what I’m paying for at this point. Is there anyone who can assist with resolving this issue? If not, I would like to cancel this contract on the basis of not receiving the services that were promised to me. This contract has become null and void for the reasons stated above and thus there would be no cancellation fees. Please proceed to cancel this contract.
RN
Rabelani N's update01 Dec 2020, 08:23
Reviewer Update
I’m getting messages that my query is resolved. I’m not sure what has been resolved. I still can’t make calls or go online. There’s no point in having a “service” I can’t use. How exactly am I supposed to stay connected without being connected?
RN
Rabelani N's update01 Dec 2020, 09:18
Reviewer Update
Now both my queries are closed and I still can’t make any calls or go online. Why is this closed when it’s not resolved? Does Vodacom just enjoy frustrating their clients? Your service is nonsense. Cancel this damn contract. You’re just waiting my time and resources since I can’t even communicate with you with the contracted services.
RN
Rabelani N's update01 Dec 2020, 21:04
Reviewer Update
This issue is still not resolved. I still can’t make calls and go online.
RN
Rabelani N's update02 Dec 2020, 11:56
Reviewer Update
You called me twice. I wasn’t by my phone. This happens.

The problem is still persisting. Pleas heed my requests and cancel this contract. This is beyond horrible service and completely unacceptable. This is a waste of my time, resources and efforts.

I must now call someone to narrate the story while wasting more of my time? Cancel this contract.
RN
Rabelani N's update03 Dec 2020, 10:21
Reviewer Update
Again, this issue isn’t resolved. Please cancel this contract. Someone needs to get back to me regarding a resolution and cancellation of this contract.
RN
Rabelani N's update16 Dec 2020, 04:33
Reviewer Update
I’ve received my invoice due for end of December and the billing issue was never resolved as promised and the amount due is still noted at R170 as I previously reported.

Please resolve this is a matter of urgency.