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Neville N

1 reviews | Active since Aug 2010

26 Jul 2017, 12:15

Charged more than contract rate

<p>I have recently upgraded my contact with Vodacom to the R149 PM package for the Huawei P8</p> <p>I was on contact for R110 and now I noticed that this month I am charged R299 - why???</p> <p>Also, I am a Barloworld Staff, should I not be getting preferential / discounted rates?</p> <p>Please advise me why I am charge R299 for a R149 contract.</p>

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Replies (4)
Vodacom
Vodacom's reply26 Jul 2017, 13:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

NN
Neville N's update26 Jul 2017, 14:43
Reviewer Update

Thank you, sorry, I stand corrected, the contract was R160 per month before upgrade

Call me on my number linked to this profile and not on the Vodacom number

Vodacom
Vodacom's reply01 Aug 2017, 11:39
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,

NN
Neville N's update17 Aug 2017, 16:13
Reviewer Update
Thanks for sorted and crediting the R150 over charged I have two more issues which I would like assistance with: 1) I am a Barlowolrd employee working at Avis, I believe that we receive a corporate discount on our subscriptions - I enquired but not one comes back and I think this must be loaded onto my account to get the discounted rate for the new upgrade done? 2) I sent the previous phone which was on contract before upgrading for repairs, it was repaired and now, its got the same issue that was repaired by Vodacom and I am not prepared to pay for the repairs again as its the same problem and the phone is out of the warranty - how can we resolve this???