Charged me the new package fee but did not allocated the data as it should be

<p>I upgraded from contract from a Talk 240 to Smart XL. I am being charged the fee for the new package but was not allocated the voice / data. I have called a few times but always told someone will get back to you. I even rated their service Zero hoping someone will call me but noting. My debit order is about to go off but no one has contact me to sort this out.</p>