GL
Gilda L
1 reviews | Active since Sept 2012
16 Feb 2023, 13:06
charged incorrectly
I have been trying to get hold of VODACOM about my account since last week. They keep on charging me for data and extra OPTIONS that I did not request. I have spoken to so many customer care consultants but no one can help me. they all say they can see there I get charged for the items that I do not want, but no one can help
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Feb 2023, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Feb 2023, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Feb 2023, 14:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, please be advised that credit for January and February has been loaded for Vodacom add to bill for the amount of R536.79 excl vat.
Kindly be advised that credit should reflect on the client's account within 21 working days.
Please call *** should you require any further assistance. Regards Consumer Website Team
Kindly be advised that credit should reflect on the client's account within 21 working days.
Please call *** should you require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Feb 2023, 14:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, please be advised that credit for January and February has been loaded for Vodacom add to bill for the amount of R536.79 excl vat.
Kindly be advised that credit should reflect on the client's account within 21 working days.
Please call *** should you require any further assistance. Regards Consumer Website Team
Kindly be advised that credit should reflect on the client's account within 21 working days.
Please call *** should you require any further assistance. Regards Consumer Website Team
Best regards,