1 reviews | Active since Jun 2010
Charged incorrectly and no one assists!
Invoice K ********** - I was charged R2671.68 to upgrade my contract! Why was I charged this fee and not explained when upgrading. What is the point of upgrading if this is the fee. Then a month later, I get charged R1238.50. what happened to paying the contract amount????
I called in twice to resolve and after speaking to multiple people, I am now owing R3553.74....For an UPGRADE!!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team