MK
Mandy K
1 reviews | Active since Nov 2017
26 Jan 2021, 13:10
Charged incorrectly
Good day
I logged a call on 14/1/2021 I’m being charged for general services. This month for was R119,last month it was about R90 When I asked the consultant what this was for.. he did not know, hence the query was logged Todate no feedback was given. I have been charged for general service and want a refund of all the months that you charged me. This query is long over due, I need feedback ASAP
Your query has been escalated to one of our Solution Experts. Your ref number is: *** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group]
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Vodacom's replyOfficial
26 Jan 2021, 14:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jan 2021, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team