Charged handset insurance for 3 months.

<p>I upgraded my cellphone contract at Vodacom Shop Canal Walk. In my contract I declined hanset insurance. They billed me insurance for 3 months on one of my 3 contracts ( ********** 821) account number : I ********** -0 </p> <p>Email: ********** <p> </p> <p>I phoned customer care so many times trying too reslove the issue but can never get the correct department or the person is ***********. I eventually spoke too someone at the insurance/account department and they cancelled it. </p> <p>They told me I must get a copy of my handset contract from the vodcom shop and email too them as prove that I did not take insurance. I did that, and they were suppose too reimburse me.</p> <p>I'm still waiting for them too sort it out, its July already and I phoned beginning of April. When I phoned too follow up, they told me accounts department is still sorting it out????</p> <p>I mean really??? I'm sick and tired now. Vodacom is quick too bill you amounts but when they mess up you must struggle.</p> <p>I want too the isurance money reimbursed this week or I will go the local newspaper. </p>