Charged for Vodacom's Mistakes

<p>I have been a client of Vodacom's for over 10 years and have had several contracts with them. Earlier this year, my daughter was employed abroad and I had to cancel 2 of my 4 contracts with Vodacom. On 26 April I submitted and paid my early cancellation agreement. After being charged for the two accounts (despite having cancelled), I queried with Vodacom's customer care. They had cancelled the wrong account and hadn't processed the other. I was being charged for all 4 accounts still! I asked them to rectify the wrongly cancelled account which they did but THEN THEY CHARGED ME A RECONNECTION FEE!! It was Vodacom's mistake which they had rectified, why am I being charged a reconnection fee?! </p> <p> </p> <p>This month I received my bill for June. I had once again been charged for the cancelled account (SINCE APRIL!). I am now paying for a cancelled account for which I paid the full cancellation fee in April and the reconnection fee on another account. </p> <p> </p> <p>When I phone Vodacom Customer Care, I get sent from pillar to post and every time that I get put through to another person, I have to explain the history of my account all over again. </p> <p> </p> <p>This is utterly unacceptable! </p> <p> </p> <p>There is no one person that can resolve the issues, no one that can respond on email so that I have evidence of conversations in writing. I just get sent around to your skivvies that cannot resolve my problems. </p> <p> </p> <p>I hope to hear from Vodacom to resolve the issue and expect a refund of the cancellation fee that I was charged for on Vodacom's mistake as well as the account that I cancelled in April. </p> <p> </p> <p>I will be cancelling all my contracts with Vodacom by the end of the year. </p>