1 reviews | Active since Oct 2024
Charged for Upgrade that was returned
I did an upgrade the second week of March 2025. I then decided that I no longer require the upgrade and the device was subsequently returned to Vodacom via Skynet couriers. When I received my statement at the end of March 2025 I was being charged for a new contract whereas it was an upgrade. Numerous calls later this was resolved or so I thought. Guess what I was charged for a new contract as well as an upgrade. Can someone please make it make sense. My account was then credited for the new contract but not for the upgrade. I have done numerous calls to Vodacom for trying to get this resolved. When I called on the 24th April I was informed that the upgrade had been cancelled. Guess what this is now month 2 and I am being charged yet again for a device and data that I am not even utilizing. I need for this account to be cancelled as in yesterday because I'm being sent from pillar to post please Vodacom sort out your house. The new reference ***. I just need for my account to look normal.
I was contacted by a consultant who informed me that my order had been returned and that my account would be credited. I was also informed that they would credit me with the total amount. However today is the 15th and I notice that there is no credit and no follow up has been done.
All that I am asking is that my account be credited for services that I don't have.
How hard can it be.
I was contacted by a consultant who informed me that my order had been returned and that my account would be credited. I was also informed that they would credit me with the total amount. However today is the 15th and I notice that there is no credit and no follow up has been done.
All that I am asking is that my account be credited for services that I don't have.
How hard can it be.