PN
Preeantha N

1 reviews | Active since Jul 2012

10 Mar 2015, 10:54

Charged for upgrade and old contract

i did an upgrade which started on the 01st March , i get my statement and there is still R70 from my old contract that i have to pay every month till May. how can this be if i do an upgrade and nobody has notifid me about still paying R70 till May. if i had been told that i still need to pay R70 every month till May, i would have waited for my contract to end and then upgraded my contract. How can i pay R70 when i am not using the phone.

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2015, 12:31
Official
Hello preeantha,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites