Charged for Unwanted Services Without Consent – No Transparency from Vodacom

I am extremely disappointed with how Vodacom handled my contract.

When I signed up for the phone contract, I clearly told the agent that I did not want any added benefits or extras, including insurance. Despite this, the agent added insurance and other charges without my consent. Over the full duration of the contract, I unknowingly paid for these unwanted extras, which significantly increased my monthly payments.

To make matters worse:

I never received monthly statements during the entire contract. I only recently requested one to understand what I was paying for.

Towards the end of my contract, I got multiple calls from Vodacom agents asking me to upgrade. Not a single agent informed me that if I didn’t cancel the contract, I would continue to be billed even after it ended.

As a result, I was charged for two additional months after my contract expired without my knowledge or agreement.

All of this feels like intentional deception. Vodacom never communicated properly, added services I explicitly declined, and withheld critical billing information until I asked for it.