Charged for Unrequested Data

This morning while trying to purchase airtime through FNB cellphone banking I received a message that my 1GB data bundle had been activated and money was charged to my account. As I was still in the process of purchasing my airtime at the time this was highly impossible.<br> <br> So after purchasing my airtime and getting confirmation , with a reference number which I didn't get with the data purchase confirmation, I called FNB to ask them to reverse the data amount because I didn't buy it. FNB told me that they were just a service provider and only Vodacom could reverse the purchase.<br> <br> I called Vodacom and the first lady told me I had bought I recurring bundle purchase- which I hadn't because the SMS says Once Off data bundle. She then sent me to a voice that told me my PUK number, then dropped the phone on me. The second time I called the lady told me that if I bought the airtime then I bought it and they won't give me the money back, when I clearly stated that the problem was that I hadn't purchased the data bundle.<br> <br> More irritating than getting and paying for data I don't want is that clearly the people at the call centre had no interest in understanding or resolving my problem.