Charged for unapproved Content Services and not willing to refund

<p>In May this year (2016), I upgraded my contract not realising that Vodacom added Content Services, without my approval, to the value of R450, which was being charged to my account.</p> <p>I enquired last month about these services and the vodacom consultant then cancelled the service. The consultant also advised that I will have to go into a Vodacom store to enquire regarding the refund. With no joy, the consultant at the store advised that there is no refund due as Vodacom does not refund.</p> <p> </p> <p>I believe that these charges are ********** and request repayment of these charges immediately. </p> <p> </p> <p>I will consider any evidence from you that presents information to the contrary.</p> <p> </p> <p>Regards</p> <p>Vernon Ankiah</p> <p> ********** 479</p> ********** <p> </p>