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Cobus H

1 reviews | Active since Feb 2018

11 Jul 2018, 20:38

Charged for things I do not own!

After my previous post regarding the "free gifts", Vodacom has responded and collected the offending devices. After further inspection on my account I found that there was still, in addition to these "free" devices an account for a tablet with the cell number ********** 743 which I do not own being charged to my account. Countless phone calls to cancel this ended up being a waste of time.

Finding this out I had finally had enough and decided that I would no longer be paying for anything that I was not using or do not own. In response, Vodacom simply terminated my service and locked my account.

I am sick and tired and after HOURS and HOURS of phone calls begging that Vodacom cancel my contract, to no avail...

All I want now is for Vodacom to give me a final value of money they want and a final termination of all my contracts with them, everything. I want to cancel and never deal with Vodacom ever again.

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2018, 21:26
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2018, 11:36
Official

Dear Cobus

As discussed, feedback was provided to you and an email sent. This matter is now resolved.

Have a pleasant day further!

Regards,

RJ