1 reviews | Active since Feb 2018
Charged for things I do not own!
After my previous post regarding the "free gifts", Vodacom has responded and collected the offending devices. After further inspection on my account I found that there was still, in addition to these "free" devices an account for a tablet with the cell number ********** 743 which I do not own being charged to my account. Countless phone calls to cancel this ended up being a waste of time.
Finding this out I had finally had enough and decided that I would no longer be paying for anything that I was not using or do not own. In response, Vodacom simply terminated my service and locked my account.
I am sick and tired and after HOURS and HOURS of phone calls begging that Vodacom cancel my contract, to no avail...
All I want now is for Vodacom to give me a final value of money they want and a final termination of all my contracts with them, everything. I want to cancel and never deal with Vodacom ever again.
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Cobus
As discussed, feedback was provided to you and an email sent. This matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Dear Cobus
As discussed, feedback was provided to you and an email sent. This matter is now resolved.
Have a pleasant day further!
Regards,
RJ
