LL
Leroy L

1 reviews | Active since Sept 2017

04 Sept 2017, 20:56

Charged for subscription i didn't subscribed to

Vodacom charged me on my WiFi router for R2200.00 and when i phoned them I've been told i did subscribed and have to call other company to get my money back.i didn't subscribed to any other sites but their only response are i must get my money back from other company.

0
Replies (2)
Vodacom
Vodacom's reply05 Sept 2017, 07:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Sept 2017, 11:47
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team