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cynthiaseeletse C

1 reviews | Active since May 2016

02 Oct 2017, 10:04

Charged for something I do not know! taking advantage of your customers

I saw my contract bill being highly expensive and I looked at my statement and I notice that I am charged R216 for something called ~Vodacom Live. what is this and when did I subscribe to this ? I called their call centre and I am told that this is a subscription for games that I subscribed with an sms.

My vodacom prepaid sim was infested with WASP nonsense, and I cancelled it so now my contract line too, so does this mean I must cancel this line too. I can do that I do not have a problem.I am not going to tolerate this nonsense, please refund my money before I go to other providers who respect their customers!!

0
Replies (1)
Vodacom
Vodacom's reply02 Oct 2017, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team