1 reviews | Active since May 2016
Charged for something I do not know! taking advantage of your customers
I saw my contract bill being highly expensive and I looked at my statement and I notice that I am charged R216 for something called ~Vodacom Live. what is this and when did I subscribe to this ? I called their call centre and I am told that this is a subscription for games that I subscribed with an sms.
My vodacom prepaid sim was infested with WASP nonsense, and I cancelled it so now my contract line too, so does this mean I must cancel this line too. I can do that I do not have a problem.I am not going to tolerate this nonsense, please refund my money before I go to other providers who respect their customers!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
