Charged for services that I never agreed to

Item: Vodacom
Rating: 1
Author: Rene B

I upgraded my account last Thursday and I am now being charged with so R6.99 contact cover on a data line and R29.99 plus R6.99 contract cover on a voice line. I never agreed to Vodasure Medi assist or a contract cover which I have been charged for.

What frustrates me is that charges are out of nowhere. Why would Vodacom and the consultants one deals with is jeopardizing the relationship I have with Vodacom. This was added by some rewards company. My family and I have had so many bad experiences with Vodacom recently,I think this is unacceptable.

Please can someone please remove this from account asap

Helpful (0)

Replies (1)

Vodacom's replyOfficial

05 Dec 2022, 16:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Dec 2022, 16:21

Official