DL
Daniel L

1 reviews | Active since Oct 2014

12 Dec 2017, 16:04

CHARGED FOR SERVICE I DID NOT SUBSCRIBE TO

I have a cellphone contract that should be charged monthly to me as R 150.00 for 24 months... The SIM card is NOT INSIDE A PHONE, for almost TWO MONTHS NOW... and yet, there are data and service charges on the account... in excess of R 300 .00 HOW IS THAT POSSIBLE... ?????? I phoned last month after getting a R 600 + bill and I told the CALLCENTRE to CANCEL any subscription service because that SIM card is removed from the phone and I did not want any services. So it WAS ALL CANCELLED, and since I do not use the SIM card, I COULD NOT have subscribed to any services ?!?!?! This is so *******, it is nauseating !!!! I should only be paying the R 150 .00 pm I agreed to... and since I do not use this sim, there cannot be any other services charged !!!

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Replies (2)
Vodacom
Vodacom's reply12 Dec 2017, 16:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jan 2018, 14:10
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS