Charged for Reversal of Non Existent Debit Order Arrangement

I, Emmi Bennett has been a loyal Vodacom customer for the passed 6years+. In the year 2016 I decided to cancel the debit order linked to paying my account and started paying via EFT.

In December 2018 a debit order came off my account after I had paid via EFT. I reversed it as this was not valid. In January an Invoice SE ********** 8 Value R100.88 for the reversal of the debit order was billed on my account I ********** -3 .

I logged a complaint with reference 1- ********** ********** on 08/01/2019 . Apart from it taking 12 working days I also had to call numerous times to follow up on the status of the request for the reversal of the charge. There was no feedback provided up until I called again for the 3rd Time on the 24th January 2019.

I requested the recording where I agreed to the re-instatement of the debit order and your agent in collections named Sanelisiwe Makasela was so unhelpful and abrupt on the 24th of January 2019 at 11:20am.

I am so frustrated and will not be renewing any contracts with them because of their pathetic service. Your call centre agents are rude and obnoxious and do not adhere to timelines.

REMOVE THE CHARGE FROM MY ACCOUNT!!!!!!!