Charged for Promotional Data which should be free! Badly trained Call Centre Staff!

<p>When I upgraded my contract almost 2 years ago, Vodacom made so many mistakes with my contract, I waited months before I finally received a new handset (not even my original choice which was being advertised at the time) that I was offered 1Gig data every month for the duration of my 24 month contract. I've received this every month for free (as I should) but for the month starting 1 September, I was billed R249.42 for Promotional My Gig1 - 24 months. On 6 September I spoke to Helen at 4pm and was given ref nr 1- ********** 2955 and was told my query would be sorted out and someone would contact me within 2 days. This never happened. On 13.09.16 at 07:57 I spoke to Phindile who said that there is a long Q for queries but someone would contact me soon. That never happend. On 18.09.16 at 10:29 I spoke to Pauline who again promised me someone will contact me as soon as they've attended to my query. One 22.09.16 at 15:06 I was put through to Casey Charlie at he Solutions Department at 15:06 when I asked to speak to management when yet another call centre agent gave me the same response I’ve been receiving all month; by this time I was extremely unhappy as I can not afford to pay the extra R249.42, even if Vodacom refunds me later, I have other debit orders going off at the same time. Casey informed me that in fact my case has not even been assigned to anyone and so in all this time, no one has as much as looked at my query! I was livid. He however promised high and low that by the end of the billing period, the amount listed as R249.42 would return to R0 and I will NOT be charged. My debit order for the previous month went off yesterday and today my account still reads that I am being charged for that amount. I did say to Casey that I always monitor your site VERY CLOSELY and I have never been charged for the data to be reversed later. At this point I just want this query solved. I refuse to pay for this data and will be cancelling my contract when it comes to an end and going to a different SP. I am very disappointed at the level of service received and lack of training of your call centre agents. I expect this amount to be deleted from my account with immediate effect. My contract number: ********** 131</p> <p> </p>