PD
Pieter D
1 reviews | Active since Jan 2015
24 Mar 2015, 11:03
Charged for 'phone' content without permission
Vodacom allowed WASP content to subtract funds from my account without my permission or knowledge, and then bill me on my account. So now I owe Vodacom the money.<br> When I contacted Vodacom about this they said that it is legal and they allow these companies to subtract any amount of funds from your account without your knowledge or consent.<br> How is this possible, this is *****ing!! and they can't even block it on my request.<br> Vodacom if you want to ***** from me you will loose me as a customer.
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Replies (2)
Vodacom's replyOfficial
24 Mar 2015, 11:45Hello Razmec,
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply24 Mar 2015, 11:45
Official
Hello Razmec,
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
PD
Pieter D's updateReviewer Update
24 Oct 2017, 13:13Having moved my data to Cell C I don't have airtime disappearing due to random wasp services *****ing my money. If Vodacom tells you that you can't block wasp services and that other mobile networks are the same then they are lying. Cell C is better.
PD
Pieter D's update24 Oct 2017, 13:13
Reviewer Update
Having moved my data to Cell C I don't have airtime disappearing due to random wasp services *****ing my money. If Vodacom tells you that you can't block wasp services and that other mobile networks are the same then they are lying. Cell C is better.