IT
Ithandile T
1 reviews | Active since Mar 2014
29 Jul 2019, 17:56
Charged for nothing
Itook my phone for a quotation at Bayside on thd 18th of July 2019 next thing no1 phones, no uodates or whatsoever. While I was at tygervalley centre I decided to ask them about the phone, I was told they took it back to the store cause they cant touch it with the find my iphone on. Today I decided to go to the mall im told I should pay 300 for removing Find my iPhone, no quotation nothing. I dont even get it why they had to remove the find my iphone if they not going to repair the phone
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Replies (2)
Vodacom's replyOfficial
30 Jul 2019, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jul 2019, 18:54 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2019, 18:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,