CHARGED FOR HANDSET WHICH IS ALREADY PAID OFF

I complained on Hello Peter about Vodacom and a lady called Olivia phoned me and spoke to me for 27 minutes. She promised to get Roman Pillay from Rewards Retention s to phone me and explain why he had charged me for a new handset on a new contract which did not include a handset. Olivia promised to phone me and check to see if Roman had contacted me but once again he has not phoned me as promised. Olivia also promised to speak to a manager about me being incorrectly charged for a handset. I have been with vodacom since 1995 and I was always happy with them but for the last few years It seems impossible to get good service from Vodacom.