1 reviews | Active since Jul 2016
Charged for ********** Line
<p>I have been requesting Vodacom to cancel a line that was **********ly updgraded and they keep charging me over R300 for the airtime of this line. They investigated the line and found that it was **********ly upgraded but why keep charging me I don't know. I don't even use this line anymore, it was a data line and i am not sure if it makes sense to them to send airtime on data line. i am tired of their abuse and overcharging that i have been experiencing almost 6 months now explaining to them. What is worse is that everytime i phone i am pushed from one rep to another who promise to come back to me and never come back. i don't know what will it take to have my ********** 161 line cancelled. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
