LN
Lusanda N

1 reviews | Active since Jul 2016

20 Apr 2017, 09:31

Charged for ********** Line

<p>I have been requesting Vodacom to cancel a line that was **********ly updgraded and they keep charging me over R300 for the airtime of this line. They investigated the line and found that it was **********ly upgraded but why keep charging me I don't know. I don't even use this line anymore, it was a data line and i am not sure if it makes sense to them to send airtime on data line. i am tired of their abuse and overcharging that i have been experiencing almost 6 months now explaining to them. What is worse is that everytime i phone i am pushed from one rep to another who promise to come back to me and never come back. i don't know what will it take to have my ********** 161 line cancelled. </p>

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2017, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team