LN
Lusanda N

1 reviews | Active since Jul 2016

19 Jun 2017, 09:18

Charged for ********** Line

<p>I don't know how many times i have to keep on telling Vodacom to cancel</p> <p>the *****lent line that was upgraded on my name. i have spoken to them on several occasions regarding this matter it still has not been resolved. they promissed to cancel the line and credit back the money i have paid already on the line. I keep receiving calls now that I owe R2592, how am I supposed to pay for something i didnt use?</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Jun 2017, 09:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jun 2017, 10:20
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team