LN
Londy N

1 reviews | Active since Sept 2024

11 Sept 2024, 09:34

Charged for ended contract.

I had a contract with Vodacom which was suppose to end in May 2024. Before the end of the month they call me for an upgrade and they gave me a new device .Seeing that I will not afford , I returned it sealed never opened and requested that they cancel the contract they never cancelled my contract, yet they took their device. up until today they are deducting the money this is the fourth month paying for sweet nothing. Each time I call they tell me it will be sorted in 7 days but still do nothing. I am getting depressed I feel like they taking advantage of me and they are robbing me. I need help. I have called many times it seems as if they don't want to help me. and through this I may never wish anyone to take their services if they will treat you like this.

0
Replies (2)
Vodacom
Vodacom's reply11 Sept 2024, 12:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply30 Sept 2024, 11:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled and relevant credits processed. Regards Consumer Website Team

Best regards,