ME
Mariette E
1 reviews | Active since Oct 2011
05 Oct 2022, 15:00
Charged for double line rental
I renewed my contract on 3 Oct. The agent (Stephen) told me the new contract will be effective from 1 Nov. However, it appears it was effective immediately, in conjunction with my old rental. I am now being charged double the line rental for October and being charged for bundles that were only supposed to come into effect in Nov. Aside from being charged a double line rental and bundles, I am leaving the country for 3 weeks on Monday and can do nothing with the data and minutes until Nov. I logged a call with Vodacom yesterday and they happily closed it without any rectification or communication to me. I have now logged another call, but the problem needs to he resolved asap. I have no idea why I renewed my contract with Vodacom. The renewal is NEVER without drama. The current ticket number is ***. I need this resolved before I fly on Monday.
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Replies (2)
Vodacom's replyOfficial
06 Oct 2022, 09:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2022, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ME
Mariette E's updateReviewer Update
07 Oct 2022, 14:42This is unreal. When I logged the ticket mentioned in my review, I specifically told the consultant to add the words “do not close this ticket without speaking to the client directly telephonically”. Well, guess what? They have closed it again and never bothered to phone me. However, this time I received an email stating the following:
“Please note that there is no invoice issued with double billing. If the 01-11-2022 invoice is issued with double billing, please contact 082135 so that they may escalate for credit to be passed.Kindly rate the level of my service on the SMS/ email you will receive.Regards,Sue N”
Well, Sue N, unfortunately I didn't get an sms/email to give you the lowest rating possible. My problem has not been resolved. On the Vodacom app I can clearly see my next bill will include two line rentals and all the minutes and data for both the old and new contract, which are clearly running concurrently. The bill will be nearly double what it should be. But no, I have to go through all this frustration again next month in order to get MY money back. Why not resolve the problem NOW? Also, next month I will be told I cannot get a credit because I had the data & voice and could have used it. Well, I can’t. And I don’t want it. But no-one cares to assist. I will be out of the country from Monday. My request to be contacted before then is also falling on deaf ears. I hate Vodacom!!! Call me urgently please!!!!!!
“Please note that there is no invoice issued with double billing. If the 01-11-2022 invoice is issued with double billing, please contact 082135 so that they may escalate for credit to be passed.Kindly rate the level of my service on the SMS/ email you will receive.Regards,Sue N”
Well, Sue N, unfortunately I didn't get an sms/email to give you the lowest rating possible. My problem has not been resolved. On the Vodacom app I can clearly see my next bill will include two line rentals and all the minutes and data for both the old and new contract, which are clearly running concurrently. The bill will be nearly double what it should be. But no, I have to go through all this frustration again next month in order to get MY money back. Why not resolve the problem NOW? Also, next month I will be told I cannot get a credit because I had the data & voice and could have used it. Well, I can’t. And I don’t want it. But no-one cares to assist. I will be out of the country from Monday. My request to be contacted before then is also falling on deaf ears. I hate Vodacom!!! Call me urgently please!!!!!!
ME
Mariette E's update07 Oct 2022, 14:42
Reviewer Update
This is unreal. When I logged the ticket mentioned in my review, I specifically told the consultant to add the words “do not close this ticket without speaking to the client directly telephonically”. Well, guess what? They have closed it again and never bothered to phone me. However, this time I received an email stating the following:
“Please note that there is no invoice issued with double billing. If the 01-11-2022 invoice is issued with double billing, please contact 082135 so that they may escalate for credit to be passed.Kindly rate the level of my service on the SMS/ email you will receive.Regards,Sue N”
Well, Sue N, unfortunately I didn't get an sms/email to give you the lowest rating possible. My problem has not been resolved. On the Vodacom app I can clearly see my next bill will include two line rentals and all the minutes and data for both the old and new contract, which are clearly running concurrently. The bill will be nearly double what it should be. But no, I have to go through all this frustration again next month in order to get MY money back. Why not resolve the problem NOW? Also, next month I will be told I cannot get a credit because I had the data & voice and could have used it. Well, I can’t. And I don’t want it. But no-one cares to assist. I will be out of the country from Monday. My request to be contacted before then is also falling on deaf ears. I hate Vodacom!!! Call me urgently please!!!!!!
“Please note that there is no invoice issued with double billing. If the 01-11-2022 invoice is issued with double billing, please contact 082135 so that they may escalate for credit to be passed.Kindly rate the level of my service on the SMS/ email you will receive.Regards,Sue N”
Well, Sue N, unfortunately I didn't get an sms/email to give you the lowest rating possible. My problem has not been resolved. On the Vodacom app I can clearly see my next bill will include two line rentals and all the minutes and data for both the old and new contract, which are clearly running concurrently. The bill will be nearly double what it should be. But no, I have to go through all this frustration again next month in order to get MY money back. Why not resolve the problem NOW? Also, next month I will be told I cannot get a credit because I had the data & voice and could have used it. Well, I can’t. And I don’t want it. But no-one cares to assist. I will be out of the country from Monday. My request to be contacted before then is also falling on deaf ears. I hate Vodacom!!! Call me urgently please!!!!!!