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Crystal H

1 reviews | Active since Sept 2015

04 Feb 2026, 09:42

Charged for delivery after waiting 3 months for the extenders

So finally after waiting 3 months for the free wifi extenders promised by vodacom, I get told I must pay R150 delivery fee. Was I told that after signing up I'm going to wait 3 months for the extenders? No, but they can send quotes for me to pay R150 for delivery where as this was never quoted when I app**** for the Fibre, not once did I hear of any delivery fees that must be paid, now finally when they have the extenders I need to pay for delivery. This company truly continues to disappoint me with their service

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2026, 09:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team