Charged for data on a cellphone number that does not belong to me - reported 9 days no feedback

<p>On the 12th of May I reported ton the Customer care line (reference number: ********** 70) that I as charged data on mobile number: ********** 140 - this phone does not belong to me - the account indicated that the number is: . Thiis not my number and and I did not buy data. When I reported this I was told it would take a week. We now on the 22nd, no feedback, no moneys re-imbursed. i ahve been a customer for more than 20 years!</p> <p>Shocking service!</p>