charged for data bundles not received

<p>Since around the 4th of August I was trying to buy data bundles through the *111# service. The feedback said purchase successfull but no data bundles were allocated. I tried a few times since I thaught this was some error message.</p> <p> </p> <p>I have since been charged for every time I tried to buy a bundle and I have received no data. I contaced the calll centre on 6 August. They responded a few times with an SMS saying they are working on the problem. On the 23 August they sent an SMS stating that the bundles were not charged for and closed the call.</p> <p> </p> <p>Clearly from my bill I was charged for about 8 R59-250MB bundles (and counting). I am also being charged out of bundles rates since I can not load a bundle.</p> <p> </p> <p>I have contaced the call centre again today and they informed me they can log another call, which according to them might be solved in 24 hours, if not it will be a week.</p> <p> </p> <p>I am now being charged a lot of money for a product that I have not received and I am being forced to pay out of bundle rates. Vodacom service is not capable of helping me to sort out the problem.</p>