MM
Mojaki M
1 reviews | Active since Jul 2015
10 Dec 2019, 11:38
Charged for data allocated without authorisation
This is a follow-up review on a data that was charged to my account in spite of me raising objections. I have only received a default message to the effect that I will be contacted by a Vodacom consultant. That has not happened to date.
In an act of arrogance I am now receiving an SMS from Vodacom indicating that an amount of R 683.70 will be deducted from my account in spite of my earlier objections. I am going to fight this until it is resolved. I have not used the allocated data since I did not request it.
My account number: ***6. the cell phone number in dispute: ***.
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Replies (3)
Vodacom's replyOfficial
10 Dec 2019, 14:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2019, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MM
Mojaki M's updateReviewer Update
10 Dec 2019, 14:28It is the usual automatic response thst they do nit nother to follow up on. It the same old show of the middle finger attitude from Vodacom.
MM
Mojaki M's update10 Dec 2019, 14:28
Reviewer Update
It is the usual automatic response thst they do nit nother to follow up on. It the same old show of the middle finger attitude from Vodacom.
MM
Mojaki M's updateReviewer Update
10 Dec 2019, 14:29It is the usual automatic response that they do not bother to follow up on. It the same old show of the middle finger attitude from Vodacom
MM
Mojaki M's update10 Dec 2019, 14:29
Reviewer Update
It is the usual automatic response that they do not bother to follow up on. It the same old show of the middle finger attitude from Vodacom