SS
Samukelisiwe S

1 reviews | Active since Jun 2011

11 Jan 2017, 06:58

Charged for contract that expired Nov

<p>My contract expired Nov and I called Vodacom and they confirmed everything has been cancelled , Dec they charged me when I called they said it was the last payment they taking from me. Today I got my statement charged R109 for nr that is now on prepaid , what is this for as my contract was cancelled. I am tired of calling vodacom and wasting my time. Hello Peter is my last resort.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team