MB
Marc B
1 reviews | Active since Jul 2013
08 Jul 2015, 16:26
Charged For Cancelled Items
On the 13.05.2015 I went to the Vodacom store in the Pavilion Centre to upgrade my phone, being on the 240min package I was told this needed to be changed to the new \L"package that would be equivalent. I was told by the sales consultant to cancel the additional data and SMS Bundle that were bolted onto the package as these were included in my new \""L\"" package. After leaving the store I immediately phoned the Vodacom customer care number at 13:54 and spoke to an advisor"
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Vodacom's replyOfficial
10 Jul 2015, 09:02Hello binnsmar,
Thank you for taking the time to raise your complaint with our team.
As discussed we have now resolved or addressed this issue.
Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Craig
Consumer Website Team
Thank you for taking the time to raise your complaint with our team.
As discussed we have now resolved or addressed this issue.
Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Craig
Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2015, 09:02
Official
Hello binnsmar,
Thank you for taking the time to raise your complaint with our team.
As discussed we have now resolved or addressed this issue.
Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Craig
Consumer Website Team
Thank you for taking the time to raise your complaint with our team.
As discussed we have now resolved or addressed this issue.
Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Craig
Consumer Website Team
Best regards,