SM
Simphiwe M
1 reviews | Active since Jul 2018
18 Sept 2019, 16:32
CHARGED FOR CANCELLED INSURANCE
CHARGED FOR CANCELLED INSURANCE
I had cancelled my cellphone insurance on the 6th of May 2019, till this day its still active. When i call to find out what the issue is, I've been sent from pillar to post.
I'm so dissatisfied with their service. I'm actually thinking of cancelling my contract with them.
I'm so angry. Their consultants are so rude and not helpful
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Sept 2019, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Sept 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Sept 2019, 15:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply23 Sept 2019, 15:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team