JP
Jaco P
1 reviews | Active since Nov 2019
24 Nov 2020, 12:15
Charged for canceled services.
I had a mobile data package with Vodacom and in 2018, when I renewed my phone line, I also stated that I dont want the data package any more and that it should be stopped. 2 months ago, while talking about my contract with a Vodacom sales person, it surfaced that I was still paying for the data package that is unused. I have logged a query with Mondo (Whom it turns out did the upgrade for me), but for more than 2 months I have not heard anything from them.
So I have been charged for 2 years for a package that I wanted canceled. That is nuts and has to be sorted out asap.
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Replies (1)Vodacom's replyOfficial
24 Nov 2020, 13:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 13:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
