JP
Jaco P

1 reviews | Active since Nov 2019

24 Nov 2020, 12:15

Charged for canceled services.

I had a mobile data package with Vodacom and in 2018, when I renewed my phone line, I also stated that I dont want the data package any more and that it should be stopped. 2 months ago, while talking about my contract with a Vodacom sales person, it surfaced that I was still paying for the data package that is unused. I have logged a query with Mondo (Whom it turns out did the upgrade for me), but for more than 2 months I have not heard anything from them.

So I have been charged for 2 years for a package that I wanted canceled. That is nuts and has to be sorted out asap.

0
Replies (1)
Vodacom
Vodacom's reply24 Nov 2020, 13:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team