MB
Mthunzi B
1 reviews | Active since May 2018
04 Nov 2021, 22:12
Charged for canceled contract
Good Morning,
On the 12th October 2021, I wrote on this platform and complainer thatI I am being charged R600 + on cancelled contract ***). This was corrected in October and from my Vodacom App I just saw that in November am being charged again for this canceled contract. This contract has expired and in August I called to have this number converted into prepaid. Attached is the confirmation from Vodacom that this number was converted into prepaid.
Can you please rectify this
Regards
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Replies (2)
Vodacom's replyOfficial
05 Nov 2021, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2021, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Nov 2021, 09:56Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we loaded the cancellation on number ***, effective 30/11/2021. We credited the November invoice for the number, and will reflect on your Vodacom account within 24 – 48 hours. Kindly note that we removed the allocations received.
We apologize for the inconvenience and the service experienced.
Regards.
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we loaded the cancellation on number ***, effective 30/11/2021. We credited the November invoice for the number, and will reflect on your Vodacom account within 24 – 48 hours. Kindly note that we removed the allocations received.
We apologize for the inconvenience and the service experienced.
Regards.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2021, 09:56
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we loaded the cancellation on number ***, effective 30/11/2021. We credited the November invoice for the number, and will reflect on your Vodacom account within 24 – 48 hours. Kindly note that we removed the allocations received.
We apologize for the inconvenience and the service experienced.
Regards.
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we loaded the cancellation on number ***, effective 30/11/2021. We credited the November invoice for the number, and will reflect on your Vodacom account within 24 – 48 hours. Kindly note that we removed the allocations received.
We apologize for the inconvenience and the service experienced.
Regards.
Vodacom Consumer Website Team
Best regards,