MR
Moagabo R

1 reviews | Active since Apr 2022

22 Jul 2022, 11:37

Charged for blocked content services purchase.

Last year December, I messaged you about irregularities with my bill, and it was found that it was due to content purchases. I was advised to block it to avoid it happening again. I did that, but I realised again that my bill had increased. I just logged into the app to find out that it was due to these content purchases. But the blocking was active, can you please tell me how. And this has been happening since March, can you please explain how this happened??? NB: the sim card is always in the router.

0
Replies (1)
Vodacom
Vodacom's reply22 Jul 2022, 13:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team