1 reviews | Active since May 2017
Charged for an account I don't own anymore
<p>I changed my Business account with Vodacom to a Private account as I closed my company. No issue with this however my business account was given to another company but still being charged my my account. After numerous phone calls and emails I still have not received any correspondence from Vodacom. I even made contact with new owner of the account and they have no clue about it. So I have been charged consistantly R1200 for the past 3months for a business account I don't own anymore as well as my private acoount. Come on VODACOM get your act together. No reply to about 6 emails I have sent will all the reference numbers very poor showing. I am seriously thinking of changing to some other company even Telkom might be better than this. I managed to speak to one person Winnie at the call center who was helpful and had upscaled by complaint with her supervisor that was 2weeks ago and still no repsonse. Where to from here........... Get back on the line and sit for hours for another call center agent to tell me they will get back to me. Please VODACOM sort this out. Pathetic service. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day,
We've rep**** to you via email and await your response.
Regards,
UW
Good Day,
We've rep**** to you via email and await your response.
Regards,
UW
Dear Mr Pursad,
Thank you for your patience.
I've responded to your last email with an update.
Regards,
UW
Dear Mr Pursad,
Thank you for your patience.
I've responded to your last email with an update.
Regards,
UW
