CHARGED FOR AIRTIME ADVANCE

We [account if on my husband's name but I do all the admin] received our statement of account and noticed that there was an amount of our account for airtime advanced. On 9 June 2015, I phoned the call centre and a request was logged and I was informed that they will look into it as I never requested a airtime advanced and until that time didn't even know that you could use this service via a * or # number. The consultation confirmed that they will get back to me on it with 3 days. <br> It was not a lot of money an amount of R11.00 but still I wanted to know how this happened.<br> <br> I got a confirmatory sms from them with a request no. S3-88LCV-VCD1 only to see they want some or other fax from me. I phoned the call centre again and was told that I do not need to send a fax it is 'n general sms that was sent to me.<br> <br> Until today I have not received any feedback from Vodacom. I am starting to wonder how many others had this same problem with money that they are billed for and pay without checking their accounts.<br>